Lead - Sales & Tech

Company Description :

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sales & Tech Lead / SME who will assist the Team Manager to lead, develop and motivate a high-performance team of support professionals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description :

As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue.

Leads in this role get to :

Empower the Work :

Provide Sales and Support to team members through :

• Updating the team on a need-to-know basis with the most up-to-date product and process information.
• Identify and escale cases requiring engagement levels within the next level of support.
• Review and assess cases. i.e., NPS / RCR / Refund Scrubs and other relevant cases.
• Provide awareness to Team Managers for any employee knowledge gap opportunities for coaching.

Provide Subject Matter Expertise through :