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Customer Service Representative

ACCPRO INTERNATIONALQuezon City, National Capital Region, PH

30+ days ago

Job description

DUTIES and RESPONSIBILITIES :

Handle all calls with courtesy and professionalism
Handle customer inquiries in a timely, professional manner
Take inbound calls for customers to handle orders, queries
Retention and winning back of dissatisfied customers
Develop solutions to solve the customer needs specially with their orders and other requests
Cross selling and Upselling
Updating all CRM systems and internal trackers
Research required information using available resources : Client Product Websites and Knowledge Based-Books including speakers / magazines, etc.

QUALIFICATIONS :

At least a high school graduate

At least 6 months of relevant experience (experience with voice international accounts would be preferred)

Must possess excellent English communication skills (In both spoken and written communication, with ability for free flow speech)

Ability to work in a fast-paced environment and handle customer issues efficiently.

Strong problem-solving skills and a positive attitude.

Flexibility to work in varying shifts (including nights and weekends) based on business needs.

Customer Service Representative • Quezon City, National Capital Region, PH