Call Center Agent

Job Responsibilities :

• Handle customer inquiries and account concerns
• Assist with billing, payments, and transactions
• Resolve issues and escalate complex cases
• Process account updates and requests
• Maintain confidentiality of customer data
• Ensure customer satisfaction and service quality
• Meet performance metrics (AHT, FCR, etc.)
• Stay updated on products and policies
• Work with team members to improve service

QUALIFICATIONS :

BENEFITS :

Earn up to PHP 16,500

HMO, Night Differential Pay, Rice Allowance, Paid Leaves, Holiday and OT Pay, Mental Wellness Program Starting Day 1, Free Medical Insurance upon regularization (with incl of common law partners), Insurance Coverage Starting Day 1, Government Mandated Benefits, 13th Month Pay