Site Reliability Engineer (SRE) – AWS / TypeScript

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values : Curious and Clever , Entrepreneurial Energy , Fast with Intent , and Laugh and Learn .

A SNAPSHOT OF YOUR ROLE

Responsibilities of the Site Reliability Engineer will include but are not limited to :

Service Level Management & Reliability

• Define, monitor, and enforce Service Level Objectives (SLOs) and error budgets across all production systems
• Track error budget burn rates and make data-driven decisions to halt risky deployments when thresholds are exceeded
• Implement comprehensive monitoring and alerting strategies using Prometheus, Grafana, and PagerDuty
• Establish and maintain reliability standards that support business-critical uptime requirements

Infrastructure Automation & Management

Incident Response & Post-Mortem Leadership

Security & Compliance

On-Call & Operational Excellence