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Customer Service & Administrative Specialist - GHL

Customer Service & Administrative Specialist - GHL

BruntWorkREMOTE, 00, ph
15 days ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

Schedule :

  • 40 hours / week
  • Monday - Friday 8am - 6pm  UK time with 1 hour unpaid break

Client Timezone :   UK (GMT / BST)

Job Description

Step into a dynamic customer service role where you’ll be the cornerstone of customer satisfaction for a growing HVAC business! You’ll handle the complete customer journey from initial inquiry to service completion, using cutting-edge CRM technology to streamline operations and deliver outstanding service. This position offers the perfect blend of customer interaction, technical system management, and process optimization. You’ll work directly with homeowners and businesses, helping solve their heating and cooling challenges while ensuring every customer interaction is smooth, professional, and efficient. This role is ideal for someone who thrives in a fast-paced environment and wants to make a real impact on customer satisfaction in an essential service industry.

Responsibilities

  • Answer incoming customer calls with exceptional professionalism and warmth
  • Seamlessly book appointments and jobs directly into the company’s advanced job management system
  • Process customer invoice payments efficiently and accurately
  • Send customized quotes and proposals using professionally designed templates
  • Handle customer inquiries with expertise, providing comprehensive information about HVAC services
  • Streamline customer communications to ensure quick resolution without unnecessary delays
  • Maintain the highest standards of customer service, eliminating wait times and ensuring prompt responses
  • Collaborate with the technical team to ensure smooth service delivery from inquiry to completion

    • Requirements

  • Proven experience with Go High Level CRM system (essential requirement)
  • Outstanding customer service background with exceptional verbal communication skills
  • Professional, friendly, and confident phone presence
  • Experience with appointment scheduling systems and booking management
  • Competency in payment processing and invoicing procedures
  • Strong organizational skills with meticulous attention to detail
  • Problem-solving mindset with ability to handle customer concerns effectively
  • Reliable internet connection and professional home office setup for remote work

    • Independent Contractor Perks :

  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring

    • ZR_28680_JOB

    Requirements

    Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB

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