ActiveOne : Clinic Cluster Lead (Luzon)

Client Locations : Alabang, Mandaluyong, Makati, Quezon City, San Fernando Pampanga, Santa Rosa Laguna

The Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns.

Duties and Responsibilities :

• Monitors compliance of staff with standards defined by ActiveOne specifically about customer service and other staff behavior policies.
• Monitors and maintain records of staff performance relative to attendance & performance
• Communication / coordination with site medical personnel regarding client requirements and policy updates
• Coordination with CMT regarding client escalations on staffing and operational issues and ensuring compliance to response time is met.
• Respond to site medical personnel concerns and queries and direct coordination with the involved departments to ensure concerns are addressed.
• Endorsement and monitoring of Nurses and MDs for deployment.
• Assists in monitoring OSH compliance and submission of AMR and WAIR (Covid and Accident) to client POC.
• Organize / identify Health Programs based on the client's illness / incidence reports
• Collaborate with CMT regarding ActiveOne program / training initiatives (Mental Health, Customer Service, OSH training, etc).
• Assists in the coordination with site medical personnel regarding clinic schedule and attendance, approval of leaves and overtime
• Maintains the list of handled site medical personnel.
• Consolidate the daily, weekly & monthly inventory of PPE / medicines & medical supplies across all sites for submission to the Client POC
• Coordinate with the clinic Nurses regarding the submission of the clinic utilization reports to CRT
• Monitor the on-time submission of the clinic utilization report to the Client POC
• Monthly checking of equipment, medicines & medical supplies inventory, and requisitions prior to submission to the Client POC
• Consolidation of Waste Disposal report per Client's requests

Qualifications :

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