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Cyber Security Engineer
MC1 - Noon Dalton Philippines IncCebu City, Central Visayas, Philippines10 days ago
Job descriptionProvide First and Second-Level Technical Support : Assist MSP partners and end customers with both basic and advanced network security issues. Troubleshoot and Resolve Issues : Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android). Respond to Support Requests : Manage support tickets, phone calls, Slack messages, and remote sessions. Document Support Actions : Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions. Identify and Escalate Issues : Identify and escalate complex issues to L3 support or appropriate teams. Develop Knowledge Base Articles : Contribute to the development and updating of knowledge base articles and training materials. Stay Current on Cybersecurity : Stay informed about the latest cybersecurity threats and best practices. Track and Report KPIs : Monitor and report on key performance indicators (KPIs) related to support activities. Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving. Experience with network security solutions and cloud technologies. Bachelor’s degree in IT, Computer Science, or a related field. Efficient Planning & Prioritization. Organized Execution & Composed Problem-Solving. Effective Communication & Stakeholder Engagement. Resource Management & Delegation. Informed Decision-Making & Commitment. Exceptional Verbal & Written Communication. Experience with virtualization technologies and cloud providers (AWS, GCP, Azure). Experience with network protocols including FTP / SFTP, SMTP, and SNMP. Knowledge base development and training creation experience. Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred.
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Security Engineer • Cebu City, Central Visayas, Philippines
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