Learning Systems Coordinator

Responsibilities :

• Administers and supports the enterprise Learning Management System (Workday Learning), including content uploads, testing, course assignments, compliance monitoring, and course deactivation or archiving.
• Oversees learning campaigns and required training assignments in collaboration with HR, compliance partners, and learning architects.
• Delivers Tier 1–2 support for LMS users and instructors by troubleshooting issues, resolving tickets, maintaining knowledge base documentation, and escalating issues as needed.
• Collaborates with HR stakeholders to test and launch new learning solutions, system upgrades, and enhancements within Workday Learning.
• Manages scheduled system updates, performs regression testing, and communicates system changes to relevant stakeholders.
• Creates user guides, job aids, and training resources to drive adoption of LMS functionality and processes.
• Produces and shares standard and ad hoc reports to support compliance, regulatory, and operational needs, uploading reports to Tableau to populate learning dashboards.
• Maintains accurate documentation of course requests, approvals, and updates using HR ServiceNow and related systems.
• Supports continuous improvement efforts by identifying opportunities to improve processes and enhance the learner experience.

Qualifications :

Required : Bachelors degree in Human Resources, Information Technology, Business Administration, or a related field.

Required : 1-2 years of experience in LMS administration, HR systems, or IT system management.

Experience with Workday Learning or similar enterprise LMS.

Knowledge of adult learning principles, compliance training, and e-learning best practices.

Exposure to healthcare or highly regulated industries preferred

Location : Taguig

Night shift (mirroring EST) : 9 : 00 PM – 6 : 00 AM

Full on-site for the first 3 months

Transition to hybrid (3x RTO, 2x WFH) once in a steady state