Customer Service - Data Entry (Tech Account) | US Client |Remote

ZigZag is looking for a Customer Service - Data Entry to join our client's team!

About our Client :

Blinq is a fast-growing, tech-enabled company that helps businesses streamline their networking experience through smart digital business cards and seamless onboarding tools. They’re passionate about delivering outstanding service and building long-term client relationships.

Their vision is to build the world’s intelligence layer for professional relationships - one that remembers for you, prompts when it matters, and keeps you in play. If that’s the kind of scale and ambition you want to be part of, you’re in the right place.

About The Role :

This role is responsible for completing high-volume, repetitive operational tasks that keep our Support function running smoothly. This role primarily focuses on processing delete account requests and actioning other low-complexity, repeatable workflows that require accuracy, speed, and consistency.

What You'll Do :

• Delete RequestsAction all incoming delete account requests end-to-end using established internal processes.Validate account details and ensure all required criteria are met before processing.Maintain accurate logs and internal notes for each deletion.
• Repetitive / Low-Level Support TasksComplete high-volume, low-complexity tickets such as : Simple data updatesBasic account resetsRoutine admin actionsTemplate-based responsesFollow defined macros, SOPs, and workflows with a high degree of accuracy.
• Quality and ComplianceEnsure all actions are completed in line with privacy, data security, and internal compliance requirements.Flag any potential anomalies or edge cases to the Tier 2 team or Support Lead.
• Productivity and Workflow ManagementManage a steady queue of repeatable tasks and deliver consistently high throughput.Surface process gaps or improvement opportunities when repetitive tasks can be further automated or streamlined.
• Success MetricsHigh daily throughput of delete requests and repetitive tasks.Accuracy and zero errors in account deletion handling.Low reopen rate or follow-up volume for completed tasks.Consistent adherence to turnaround time expectations.

What You'll Bring :

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

By submitting this application, you acknowledge that you have read and agree with the company’s .