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Customer Service Representative

Customer Service Representative

DDG LLCPhilippines
30+ days ago
Job description

Waste management in the USA

The Role

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
  • Supporting the sales team key planning and operations tasks to support the overall objective of the business.
  • Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
  • Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
  • Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
  • Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

  • You have at least 2 years experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Infrastructure & Waste Management industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong team player who can manage multiple stakeholders
  • You are adaptable and thrive in changing environments
  • You are highly goal driven and work well in fast paced environments

    • What's on Offer?

  • Attractive Salary & Benefits
  • Leadership Role
  • Opportunity within a company with a solid track record of performance
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    Customer Service Representative • Philippines