Collections Assistant

Job Summary

Responsible for precise evaluation of unsecured salary loan past due portfolio through accurate and timely review of accounts. Ensures that total delinquency rate of assigned bucket / cycle is maintained at a minimum and acceptable level

Responsibilities

Assists in the consolidating of credit folders of past due salary loan accounts, visits borrowers who cannot be contacted by phone, performs collection calls to negotiate for full or partial settlements from clients to make past due accounts current and to avoid possible transfer of such accounts to a higher delinquency level / bucket within acceptable customer satisfaction level, and have customers sign new promissory notes / documents for newly restructured accounts.

Ensures that clients request are facilitated such as requests to update customer information, request for statement of accounts, reversal of charges and fees and handling of personal loan credit folders.

Provides regular MIS, reports and forms according to standard process.

Ensures orderly and systematic filing of documents.

Performs other functions as maybe assigned from time to time according to the established productivity and service quality standards.

Qualifications

Graduate of any 4 year degree course

Preferably with 6 months relevant work experience in unsecured loan operations

With experience in collections of any field

Computer literate.

Able to demonstrate strong verbal and written communication skills

Fresh graduates are welcome but must have good scholastic records