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Climate Client Service Specialist - Associate

MSCIManila, Philippines

21 days ago

Job description

Responsibilities

First point of contact for queries directed to client services by phone, email or online case management system.
Focus on Climate-related queries and requests, provide explanations and resolutions to client's use case and question on Climate data
Conduct calls with clients (product and platform training, relationship planning and review, analyst meetings)
Act as liaison between client and internal MSCI Research teams for key client initiatives

Your skills and experience that will help you excel

At least 3 years of work experience in Climate (Client Service function would be preferred)

Bachelor's degree required, MBA or Master's Degree preferred

Strong knowledge of Climate Investing, Environment Science, Finance preferred

Strong interest in how Climate factors impact the investment process

Must be attentive to detail with a willingness to learn and grow per the business goals

Must have an appreciation for diverse cultural norms and styles

Prior knowledge of MSCI products and experience of a client facing role (preferred)

A self-starter and highly motivated, ability to work individually and within a team

About MSCI

What we offer you

Transparentpensation schemes andprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

Flexible working arrangements, advanced technology, and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investmentmunity. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is alsomitted to working with and providing reasonable amodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable amodation for any part of the application process, please email Disability.Assistance@msci and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace amodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on Job ID 3620

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Client Service Associate • Manila, Philippines