Technical Support Representative

Job Description

At Emapta, saying 'We're a Family' means we're also your second home at work, and our ratings prove it!

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.

Handle and resolve Level 2 technical software troubleshooting concerns and complaints

Encourage customers to upgrade their services

• Requirements

Willing to work onsite in Makati City (PNB Building, Ayala Avenue)

At least one year of experience in providing tech support and ample experience in being a team lead

Can handle support, technical and troubleshooting issues

Ticketing software or tools

Can interpret and draft technical and functional documents

Familiar with MS Office and Windows OS

Consumable and customizable leave credits per year

Chance to win prizes at employee engagement activities

Personal and professional work and mentorship opportunities

At Emapta, saying "We're a Family" means we're also your second home at work, and our ratings prove it!

4.5 GLASSDOOR RATING

4.5 FACEBOOK RATING

93% CANDIDATE REFERRAL

Our goal is to build your local careers with global impact, s