Senior Admin With Bookkeeping Experience | Remote | Dayshift

ZigZag is looking for a Senior Admin with Bookkeeping Experience to join our team!About our clientOur client is Australia's leading telehealth Speech Pathology company.

Established in 2016, their female-led company has grown from a team of 2 in January 2019, to a team of 90+ in June 2025.

Their fast-paced growth has seen transition from start-up to scale-up, providing amazing career growth opportunities for all members of their team.

They service over 1500+ families every week, online, and have plans to continue to grow & develop their service over the years to come.About the roleProvide daily, hands-on finance and administration support - 100% remote to the Financial Controller.

The role is team-facing (video / audio on Slack or Zoom) and handles external stakeholders exclusively via email or written channels.

No client phone / soft-phone work is expected, but this may change based on business needs during the partnership's maturity.The Finance and Customer Service Officer will be responsible for : Providing high-quality customer service within billing and financeSupporting therapists and management in billing and financeSupporting the financial controllerProviding administrative support to therapists and support teamsCompleting general administrative tasks for business operationsKEY RESPONSIBILITIESAccounts ReceivableDaily Xero reconciliation (Plan Managers, Bank Transfers, Stripe, EzyCollect)Issuing aged-debtor & paused-client reports; sending pre-pause emailsFollowing up on aged Debtor emailsProcessing refunds through Stripe & Bank TransferProcessing account-related bank adjustmentsNDIA / PRODAExport NDIA-managed invoices to PRODACreate / update service bookingsPractice Management AdministrationInvoice checks of previous day's services before export into XeroExporting payments & unpaid invoices into XeroGPMP / Medicare claim setup, processing & trackingApplying rebates / discounts, resolving billing issues from Therapists and ClientsAdministrative setup, updates, and changes of client billing instructionsAmending appointments to the correct billing status, duration, and setup in line with instructions and third-party requirementsMailboxes & SlackManaging "Hello" & "AP" inboxes (plan-manager & client queries, receipt forwarding)Responding to SLP invoice-status queries in SlackAnswering general billing questions in Slack regarding financial managementReporting & ComplianceWeekly NDIA balance check reportMaintaining Medicare / NDIS claim logsRoutine and adhoc financial audits as per the Financial ControllerImplementing and adhering to policy updates across the organizationContinuous ImprovementFlagging process gaps, proposing automation or template updatesQualifications : Preferred but not required : Minimum of 2 years experience in administrative tasks and basic bookkeepingExperience with XeroFamiliarity with practice management softwareKnowledge of the NDIA or allied health industryExperience in reconciliation, billing, and data entryCulture Fit Traits : Ability to work in a fast-paced environmentSelf-organized and proactive in managing tasksTools & Platforms : XeroSlackHow you will do this : Seeking guidance from the Financial Controller on business prioritiesAdapting your tasks based on manager's directionsIdentifying and escalating efficiency strategies

J-18808-Ljbffr