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FinOps Analyst - Spanish Speaker

FinOps Analyst - Spanish Speaker

AOSP - ManilaManila, National Capital Region, PHL
30+ days ago
Job description

The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He / she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement. European language speaker / Multilingual.

Responsibilities include, but are not limited to :

  • Working on complex vendor inquiries and resolving the queries in a time bound manner
  • Meet or exceed applicable metrics of the process assigned.
  • Working on underlying issues and fixing the root cause / s
  • Manage vendor queries via inbound email and outbound calls.
  • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  • Efficiently manage queries and issues through pro-active coordination with vendor and internal teams.
  • Understand the pain points of vendor and solve our vendor disputes.
  • Providing prompt, efficient, detailed, customer-oriented service to vendors.
  • Escalating when appropriate to direct manager and / or senior leaders.
  • Perform other projects and duties as required.

BASIC QUALIFICATIONS

Basic qualifications

  • Minimum of 2 years graduate certificate.
  • Amicable to taking Inbound and Outbound calls and if necessary work overtime.
  • Proficient in the Spanish language.
  • Proficient in Microsoft Excel and Word.
  • Flexible to work in shifting schedule.
  • Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
  • Can work under pressure and with deadlines.
  • Excellent verbal and written communication skills, with a strong customer service focus.
  • Has the ability to prioritize, multi-task and work with minimal supervision.
  • A person who is open to work with diverse teams with different cultures on a global scale.

    • PREFERRED QUALIFICATIONS

    Preferred qualifications

  • Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.
  • Preferably with Accounts Payable experience.
  • A desire to take responsibility and ownership for projects from day one.
  • A drive for continuous learning and self-development.
  • A person who is self-motivated and driven.
  • Fluency of other European language / s is an advantage.

    • Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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    Analyst • Manila, National Capital Region, PHL