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A KPO.
Provides research services, business services, document services, and legal services to Fortune 500 clients
JOB DESCRIPTIONTechnical
Manage day-to-day studio operations and budget, including short and long-term operational planning with shifting priorities.Act as a leader in the studio; ensure standard operating procedures are followed, identify inefficiencies in workflow and drive a culture of continuous improvement.Set daily production goals and ensure resources are in place to meet targets, coordinating directly with teams.Report out on daily progress to cross-functional leaders to ensure complete transparency of studio progress.
Represent the studio team during daily status meetings.Maintain cooperative disposition while balancing creative needs with business strategy and fiscal responsibility.Forecast bottlenecks & initiate plan to ensure team has appropriate resources to adapt.Client management
Promote the studio across the global business, identifying business opportunities and areas where the Design Studio could add value to our clientsEnsure high levels of client service and the efficient running of the studio through adherence to all best practice processes and recommending improvementsMeet with clients on a regular basis to provide a progress health-check throughout the life of high-level projects.Identify and pro-actively plan for future projects that are known to the client
Ability to build relationships with clients at all levelsManage Client escalations and ensure service recoveryImplement Continuous ImprovementProject leadership
Take complex high-level design briefs, and communicate this information clearly to relevant members of the team / client in both written and verbal formHandle the project management of the larger high-level tasks, to ensure the creative and professional solutions are in line with the campaign's strategic goals, the clients' preferred style and brand guidelinesExperience of managing a team of highly creative designers, helping them to deliver compelling and professional solutions within strict corporate guidelines to tight deadlines and on budgetExemplary project and people management skills are essential to ensure the smooth running of the diverse and creative teamJOB QUALIFICATIONExcellent client-facing and communication skills, with a confident personalityExcellent verbal, written and listening communication skills, team-building skills, as well as creative and artistic presentation skillsIn-depth knowledge of brand positioning, industry trendsCreative and artistic presentation skillsAbility to convey ideas in an oral presentation in an exciting and engaging mannerIn-depth knowledge of brand positioning, industry trendsSubstantial experience within the design industry of which a considerable period of this experience would be as a senior creative developing impactful marketing campaignsSuperb written communication skills, can convey complex concepts clearlyPrior experience in digital design, with digital media experience and information designExceptional Adobe creative software skillsHigh degree of competency in HTML coding, a 'digital native' with good experience as a web and digital designerMinimum 7+ years of relevant experienceAny graduateMust have experience managing operations for a production studioAbility to influence and build successful working relationships with a diverse set of partners.ACTIVE DATESJune 22 - February 28, 2019