The Receptionist / Frontliner is responsible and accountable for overseeing day-to-day front operations including but not limited to achieving daily, weekly and monthly revenue goals set by the Branch, welcome scheduled and walk-in studio clients, co-spearhead pre-laser / wax procedure to clients with appointments, book client's appointments in the system, manage and co-supervise decking of therapists, answer phone / walk-in queries of clients.
- DUTIES AND RESPONSIBILITIES
- Achieve daily, weekly and monthly revenue goals set by the Branch Head / management by implementing, promoting programs and packages, enhance and achieve excellent customer service based on operating standard set by the company.
- Perform pre-procedure or client check-in procedures including discussing waiver details and proper endorsement procedure of client to the therapist.
- Perform after procedure guidelines such as processing of payment, discuss succeeding appointments of client, book client's appointments using the online booker system (booker)
- Handles all types of appointments (old clients, new / walk-in clients, call-in client,etc.)
with the supervision and approval by the Branch Head
Co-manage uploading of client's procedural pictures and documents required by the Branch Head and managementPerform after-sales procedures such as after care / procedure reminders, next scheduled appointments.Ensures the accurateness of clients' personal / procedural detailsMaintains cleanliness / neatness of the frontline area making sure that all records, data, equipment in the front area are organized at all timesQUALIFICATION REQUIREMENTSSpecialized Knowledge / SkillsInterpersonal SkillsCommunication skillsProblem solving skillsCustomer handling skillsLeadership skillsEducation / Work ExperiencePreferably with Bachelor's degree or equivalent 3 work years experience for undergraduatePreferably with exposure in the wellness industryMust be fluent in written and spoken English & TagalogPERKSBasic Pay plus incentivesDaily tipsEnjoy work life balance (Enjoy branch events, paid trainings and workshops)Happiness + 1 CulturePaid Leaves (VL / SL / Birthday Leave / Emergency Leave)Weekend surge pay (3 months of employment onwards)Job TypesFull-time, Permanent, Fresh graduateSalaryPhp15,000.00 - Php17,000.00 per monthBenefitsAdditional leaveCompany eventsEmployee discountHealth insuranceOpportunities for promotionPaid trainingSchedule :
10 hour shift8 hour shiftAfternoon shiftDay shiftHolidaysMonday to FridayRotational shiftWeekendsSupplemental Pay :
13th month salaryCommission payOvertime payEducationBachelor's (preferred)ExperienceReceptionist : 1 year (preferred)