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Business Process Senior Associate

Business Process Senior Associate

ManulifeQuezon City
17 days ago
Job description

We’re looking for a Business Process Senior Associate  to join our team at MBPS. The ideal candidate will be responsible for executing and optimizing various business processes, ensuring efficiency, accuracy, and compliance. This role requires strong analytical skills, attention to detail, proficient typing speed, and the ability to work collaboratively in a fast-paced environment.

Position Responsibilities :

  • Analyze and process requests according to established guidelines and Standard Operating Procedures (SOPs).
  • Complete all transactions efficiently and accurately to meet the Service Level Agreement (SLA) set by management and the Business Unit.
  • Handle core work types and Business Continuity Plan (BCP) work types, including Indexing, Money In, and Money Out Worktypes.
  • Provide Quality Control (QC) support for trained work types as needed.
  • Manage AWD Reports for Orphan Sources and Incorrect Queue, and perform other duties as assigned by Operations

Required Qualifications :

  • Experience as a process associate or similar role is advantageous
  • Strong analytical and problem-solving abilities, high attention to detail, minimum typing speed of 40 WPM with 95% accuracy, and good communication skills; proficiency in Microsoft Office is preferred.
  • Bachelor's degree in business or finance preferred

    • Preferred Qualifications :

  • Willingness to work fixed night shifts, weekends, and Philippine holidays as needed; must be open to a hybrid setup (3 days on-site, 2 days from home) and on-site work during training.
  • High level of accuracy in handling financial transactions and interpreting data to process requests accurately.

    • When you join our team :

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

    • About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

    Manulife is an Equal Opportunity Employer

    At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

    Working Arrangement

    Hybrid

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    Senior Associate • Quezon City