It System Analyst B2C

An IT System Analyst B2C is responsible for analyzing, designing, and optimizing technology solutions that support business-to-consumer operations.

This role bridges the gap between business needs and technical implementation by gathering requirements from stakeholders, evaluating system capabilities, and ensuring seamless integration between platforms.

The analyst works closely with cross-functional teams including marketing, sales, and IT to enhance customer experience, streamline digital processes, and support data-driven decision-making.

A strong understanding of consumer behavior, digital platforms, and system architecture is essential to ensure that technology effectively supports business goals.YOUR DAY TO DAYCollaborate with cross-functional teams to understand business requirements and translate them into technical specifications.Be aware of the Consumer and / or Commercial system landscape in the Philip Morris International.

Understand what related IT systems and capabilities are in place.

Consider B2C, B2B, B2B2C and Data platforms and products roadmaps.Translate the struggles and challenges of consumers into detailed technical requirements.Seek a detail-oriented professional with strong technical expertise to oversee all technical aspects of our projects.Drive collaboration and knowledge sharing with colleagues in IT and other functions, on principles, practices, standards, procedures, and guidelines, as well as the efficient use of tools and technologies.Interpret business needs and identify solution recommendations to business problems at a business unit level.Manage overall deployment scope, timeline, resource capacity, dependencies, and priorities between multiple parties.Ensure project compliance with the organization's wider program and / or portfolio management decision-making structures and processes.Ensure adherence to PMI IT Policy Framework (ITPF) on security & data privacy standards to minimize risks regarding confidentiality, integrity, and data availability.WHO WE ARE LOOKING FORSophisticated spoken and written English skills.University degree in Computer Sciences, Information Systems, Engineering, or Digital fields.+3 years of IT experience in a multinational company with proven experience in IT leadership roles or relevant experience.

Domain knowledge in Commercial, Consumer, e-Commerce, or Retail solutions is a plus.Very good knowledge of IT solutions management and support, digital or data capabilities, information analysis, or computer software systems.Strong vendor management skills and experience managing service level agreements.Excellent problem-solving skills, a "can-do" attitude, and ability to work under stress and tight deadlines.ITIL Service Manager certification or equivalent is advantageous.Understanding of General IT Controls processes is a plus.Experience with Technical & DevOps practices such as Continuous Deployment, Testing Automation, and Continuous Monitoring.Software Development : Proficiency in programming languages such as Java, Python, or JavaScript.Database Management : Experience with SQL and NoSQL databases, including designing, implementing, and managing databases to ensure data integrity and performance.Cloud Computing : Knowledge of AWS, Azure, or Google Cloud Platform.Web Technologies : Familiarity with HTML, CSS, and frameworks like React or Angular.API Integration : Expertise in RESTful and SOAP APIs.Cybersecurity : Understanding of security protocols, best practices, and threats.

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