Customer Care Representative - Beauty Industry (ZR_24358_JOB)

Job Description

This is a remote position.

Are you passionate about delivering outstanding customer experiences and thriving in a fast-paced, remote environment? Do you excel in communication and love keeping things organized? If so, we want YOU!

We’re on the lookout for a professional, reliable, and customer-focused individual to join our growing team. In this role, you’ll be the first point of contact for our clients—via WhatsApp and text—ensuring seamless communication, timely follow-ups, and exceptional service from first inquiry to appointment scheduling.

Job Highlights :

• Contract type : Independent Contractor
• Schedule : (20 hours per week) -  Tue, Wed, Fri (6-10PM), Sat & Sun (1-5PM)

Scope :

Handle 6-8 daily inquiries with potential for growth

Manage communication platforms and booking systems provided by the company

Participate in regular team meetings and training sessions

Focus on inbound lead management and appointment booking

Flexibility to take on additional administrative duties as the role evolves

Responsibilities :

Manage incoming leads and inquiries via WhatsApp and text messages

Follow up with potential clients to convert leads into appointments

Handle appointment scheduling and calendar management

Maintain client database in compliance with Singapore’s PDPA regulations

Send personalized follow-ups and birthday wishes to clients

Process retargeting communications to previous leads

Support customer experience initiatives

Assist with basic administrative tasks during downtime

Coordinate with therapists regarding appointment scheduling

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_24358_JOB

Requirements

Requirements : Excellent written and verbal communication skills in English Experience in customer service or medical reception (healthcare / beauty industry experience preferred) Strong organizational and time management skills Proficiency with messaging platforms, particularly WhatsApp Knowledge of or willingness to learn about PDPA compliance Ability to maintain professional demeanor and confidentiality Basic understanding of CRM systems Available to work Singapore business hours