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Customer Journey Specialist with GHL (Remote)

Customer Journey Specialist with GHL (Remote)

SnaphuntPhilippines
30+ days ago
Job description

The Offer

  • Fantastic work culture
  • Opportunity to make a positive impact
  • Competitive Base Salary : Earn $720 / month + benefits
  • Work-Life Balance : Weekends off!
  • Paid Company Holidays & PTO
  • Quarterly PAG-IBIG incentive
  • Referral Incentive

The Job

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Developing and executing a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction while reflecting local priorities.
  • Creating and managing all marketing material and collateral in line with brand direction.
  • Implementing online marketing activities including Social Media, SEO / SEM, demand generation, leads generation, etc.
  • Tracking effectiveness of various campaigns and course correcting as required.
  • Managing communications spend and working with vendors and agencies, to create and / or localise communications and marketing activities and develop supporting assets.
  • Leading the planning and implementation of PR and initiatives related to the brand.
  • Planning and executing viral marketing campaigns across a range of social media platforms.

    • The Profile

  • You have at least 2 years experience ideally in Customer Service or Marketing Communications within Professional Services and Real Estate industry.
  • Experience within would be a strong advantage.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of Artificial Intelligence, canva, GoHighLevel, coordination and phone support
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You pay strong attention to detail and deliver work that is of a high standard

    • The Employer

    Our client is the home of eloquent, competent, and diligent virtual professionals. Our client is dedicated providing our clients with the perfect virtual assistant who can sow the seeds of discipline, commitment to learning, passion, integrity, mutual respect, and leadership while upholding employee and employer happiness.

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    Customer Specialist • Philippines