Summary :
Staff4Me is looking for a skilled Break-Fix Engineer to join our team. This role focuses on diagnosing and repairing hardware and software issues for a variety of devices, ensuring smooth operations and minimal downtime for our clients. The ideal candidate will have a strong troubleshooting background and the ability to work independently or collaboratively as part of a technical team.
Key Responsibilities :
- Diagnose and troubleshoot hardware and software issues across various devices including PCs, laptops, printers, and servers.
- Perform repairs and replacements of faulty components, ensuring timely and effective solutions.
- Maintain accurate documentation of all service requests, repairs, and maintenance performed.
- Provide outstanding customer service and technical support to clients, addressing inquiries and concerns promptly.
- Collaborate with other IT team members to implement preventative maintenance strategies and improve overall service efficiency.
- Keep up to date with the latest technologies and best practices in the IT support field.
Requirements
Associate's degree in Computer Science, Information Technology, or related field preferred.Proven experience as a Break-Fix Engineer or similar technical support role.Strong knowledge of computer hardware, peripherals, and common software applications.Excellent troubleshooting skills and the ability to diagnose complex issues quickly.Strong interpersonal and communication skills.Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus.If you're passionate about technology and enjoy solving problems, we encourage you to apply for the Break-Fix Engineer position at Staff4Me!
Benefits
Competitive salary and benefits package.Opportunity for growth and career development.Training and support to enhance technical and customer service skills.Work in a dynamic and multicultural environment.