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Operations Manager
Pines Seamless Mobile Inc.Philippines, Philippines7 days ago
Job descriptionJOB QUALIFICATION Education and / or Experience At least 8 year(s) of working experience in the related field is required for this position. Preferably Assistant Manager / Managers specializing in Quality & Process improvement role or equivalent Ability to analyze statistical data. Ability to create and follow business plans Time management skills Be reliable and responsible Organizational skills Willingness to seek help and ask questions Adaptability and Flexibility Self-Motivated Technically proficient Ability to work independently Proactive Strong written and verbal communication skills Reliable home office equipment and internet connectivity Excellent in problem solving Ability to work with little supervision Strong work ethic Methodical thinker with detailed research proficiencies. Strong knowledge of databases and tracking systems. Fantastic organizational skills and detail-oriented. Ability to work under pressure and meet deadlines. Brilliant written and verbal communication skills. Proficient in Microsoft Office, and business communication software. In depth knowledge on office management and basic accounting procedures as well as technical vocabulary of relevant industry Familiarity with basic research methods and reporting techniques Excellent organizational and time-management skills Outstanding communication and negotiation abilities Willing to travel and do field work. Willing to relocate or is based in Baguio City JOB DESCRIPTION Ensure KPIs are stable, consistent, and met in a timely manner. Commit continuous productivity improvement through implementation of new systems, smart functions and optimization of services / processes Come up with preventive and corrective actions to improve performance. Handle escalations to reduce Business impact Identify critical areas and risks on all aspects and seek solutions and mitigations. Evaluate staff capability in terms of the skills and competencies required for project implementation and other tasks that may be assigned. Managing small project teams to develop, execute and complete assignments Organizing team roles and evaluating employee performance Documenting operational tasks and reporting to top / executive management Performing employee reviews and assessments Assist with new employee onboarding and training programs Perform accurate research and analysis. Leading the team while supervising day to day operations, and overall ensuring operational and sales excellence. Manage timely delivery of services while ensuring productivity targets are met, reducing costs, eliminate errors, and delivering excellent client experience Conduct budget reviews and report cost plans to upper / executive management Overseeing recruitment, selection, training, coaching, performance management, employee development and disciplining employees. Management of corporate goals, including operational metrics, profitability / productivity, quality, client satisfaction, customer satisfaction. Accountable for ensuring that policies and procedures (internal controls) are in place and maintained Coordinate arrangements, meetings and / or conferences as assigned. Recruit, hire and train new managers in their direct area Offer consultation and recommendations to area managers & supervisors on overcoming operations challenges Monitor sales and work toward meeting monthly objectives Minimize cost and labor by reviewing schedules and inventory use Visit stores to evaluate operations, cleanliness and efficiency of each area Overall in charge of work area assignment in terms of sales, profitability, services, repairs and people management Develop and enhance the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity. Develop, implement, and maintain quality assurance protocols. Monitoring and driving performance across the team, and preparing relevant reports to executive management. Translating the strategies of management into deliverable objectives. Have responsibility for effective resource planning. Identifying and addressing people issues, and usually having responsibility for adhering to HR processes. Develop leadership competencies Generates, interprets and sends compliance report on operational processes / action plans Proactively looking ahead at future activities, projects and events and anticipating needs, problems and possible outcomes Job Types Full-time, Permanent Salary From Php35,000.00 per month
Schedule :
- 8 hour shift
- 13th month salary
- Performance bonus
- Baguio City, Benguet : Reliably commute or planning to relocate before starting work (required)
Supplemental Pay :
COVID-19 considerations :
Must be fully vaccinated
Ability to commute / relocate :
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Manager • Philippines, Philippines