Executive VP Operations Asia - QC, Ortigas, Taguig

About the job Executive Vice President Operations (Asia) Summary : The EVP ensures the smooth functioning of the processes and compliance with procedures and policy guidelines. Leads the team of Operations Heads into operational growth and maximization of revenue; manages the processes as per client requirements and ascertains timely delivery of SLAs; support future clients / new processes. Qualifications : Graduation / Post graduation in management Experience : 15 to 20 Years experience PH Locations : QC, Ortigas & BGC Locals or Indian Expats who are based in the Philippines Must have experience with healthcare related verticals Principle Accountabilities : Develop strategic & tactical plans to identify, analyze and efficiently respond to client needs, emerging trends, and best practices Ability to manage a multicultural team Build & execute growth plans for accounts to achieve revenue Ensure Service Level Agreements (SLAs) for the process are met as agreed with clients Classify causes for non-achievement of SLAs, develop solutions, and execute them Supervise the performance of processes every week / month and discuss the same with clients Develop & leverage client relationships to maximize bottom-line results Establish & develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction Develop short- and long-term strategic business goals Attributes & Attitude : Good understanding of business cycles, budgeting & financial management Customer Focus & Enabling people performance Ability to understand financial statements and perform elementary financial analysis Align individual goals to Organizational Goals Ability to manage multiple complex projects simultaneously