Team Leader

Responsibilities

Develop a schedule to assess training needs

Conduct employee surveys and interviews

Consult with other trainers, managers, and leadership

Track and compile collected data

Conceptualize training materials based on data and research

Communicate training needs and online resources

Create training strategies, initiatives, and materials

Contact and utilize outside vendors and resources for instructional technology

Test and review created materials

Maintain a database of all training materials

Instruct employee training and onboarding

Conduct training through new training materials

Review employee performance and learning

Coordinate and monitor enrollment, schedules, costs, and equipment

Can document processes and procedures when overseeing client training sessions

Create Product Knowledge Tests and maintain its data

Qualifications

At least one (1) year of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;

Excellent verbal and written communication skills;

Above-average technical know-how;

Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and

Flexibility and willingness to work on different shifts.

Job Types

Full-time, Permanent

Schedule :

Night shift

Supplemental pay types :

• 13th month salary
• Performance bonus

Application Question(s) :

• Are you willing to relocate?
• Experience
• Team Lead : 1 year (preferred)