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Workforce Manager

ConcentrixNational Capital Region, Philippines

26 days ago

Job description

Concentrix Quezon City, National Capital Region, PhilippinesWorkforce ManagerConcentrix Quezon City, National Capital Region, Philippines1 week ago Be among the first 25 applicantsMust have at least 1 year experience as WFM ManagerMust be willing to work onsite in Bridgetowne, Exxa, Quezon CityEffective communication skills, both written and verbalProficient in Microsoft OfficeAbility to multi-task and meet timelines on deliverablesDetail-orientedWhat's in it for you?Day 1 HMOCompetitive CompensationEssential Functions / Core Responsibilities

Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Convergys financial performance are met
Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools / software are properly configured and maintained to support the Workforce Management team
Lead the development of forecasts, resource plans, and schedules for new programsCandidate Profile
Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Mgmt Experience) preferred
Experience with forecasting, capacity planning and scheduling software tools
Excellent communication skills, both written and verbal.

Ability to effectively present information to internal and external associates

Advanced Microsoft Office skills

Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

Demonstrated ability to mentor, coach and provide direction to a team of employees

Demonstrated ability to take initiative and ownership with focus on continuous improvement

Excellent attention to detail

Demonstrated ability to foster customer service disposition and sense of professionalism for self and team

Solid understanding of the organization's business operations and industry.

Demonstrated business acumen

Demonstrated ability to comprehend, analyze, and interpretManages professional employees and / or supervisors or supervises large, complex technical or business support or production operations team(s).

Is accountable for the performance and results of a team within own discipline or function.

Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

Adapts departmental plans and priorities to resolve operational challenges.

Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and / or director.

Provides technical guidance to employees, colleagues and / or customers.

Has accountability for results in terms of costs, strategies and employees.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAnalyst, Management, and AdministrativeIndustriesBusiness Consulting and Services and Outsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at Concentrix by 2xSign in to set job alerts for "Workforce Manager" roles.Pasay, National Capital Region, Philippines 2 weeks agoTaguig, National Capital Region, Philippines 3 weeks agoMakati, National Capital Region, Philippines 3 weeks agoManila, National Capital Region, Philippines 1 week agoManila, National Capital Region, Philippines 2 weeks agoQuezon City, National Capital Region, Philippines 2 weeks agoManager, Workforce Analytics (Night Shift - Hybrid)Taguig, National Capital Region, Philippines 2 weeks agoMakati, National Capital Region, Philippines 4 months agoManila, National Capital Region, Philippines 1 day agoTaguig, National Capital Region, Philippines 1 day agoLibis Support Roles - Training / Workforce / Operations (Executive, Team Leader and / or Manager)Quezon City, National Capital Region, Philippines 3 days agoMuntinlupa City, National Capital Region, Philippines 1 month agoPasig, National Capital Region, Philippines 2 weeks agoManila, National Capital Region, Philippines 1 week agoPasig, National Capital Region, Philippines 1 month agoMakati, National Capital Region, Philippines 2 weeks agoPasig, National Capital Region, Philippines 1 day agoGlobal Operations and Administration OfficerManila, National Capital Region, Philippines 1 week agoWorkforce Planning Senior Analyst or Lead - Multiple LocationMakati, National Capital Region, Philippines 1 month agoQuezon City, National Capital Region, Philippines 6 days agoGDS Consulting | Organizational Workforce Transformation Assistant ManagerTaguig, National Capital Region, Philippines 2 days agoWorkforce Management Analyst (For Pooling)Pasig, National Capital Region, Philippines 5 days agoTaguig, National Capital Region, Philippines 2 weeks agoManila, National Capital Region, Philippines 5 days agoTaguig, National Capital Region, Philippines 5 days agoMakati, National Capital Region, Philippines 2 weeks agoPasig, National Capital Region, Philippines 3 weeks agoMakati, National Capital Region, Philippines 3 weeks agoPasay, National Capital Region, Philippines 6 days agoTaguig, National Capital Region, Philippines 3 weeks agoTaguig, National Capital Region, Philippines 3 weeks agoGDS Consulting | HR Workforce Manager (UKG / Kronos)Taguig, National Capital Region, Philippines 2 weeks agoWe're unlocking community knowledge in a new way.

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Workforce Manager • National Capital Region, Philippines