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Back Office Specialist

Back Office Specialist

Spectra360Ilocos Norte, Philippines
5 days ago
Job description
  • RESPONSIBILITIES
  • Weekly extraction of tear sheets showing branch record of new hires
  • Processes Sick pay requests, Off Cycles, and Supplementals
  • Communicates with the branches any talent payroll related issues (through fortnight meetings and on a daily basis)
  • Handles any payroll related inquiries from the branches regarding check issuance, payroll calculation, lost checks, direct deposits, etc.
  • Handles payroll related inquiries from the talents and escalates to the branches complicated issues when necessary
  • Takes charge of incoming VOEs
  • Takes charge of incoming calls to HR / corporate queue
  • Takes charge of talent MHT enrollment and monitoring (Also takes charge of Job and placement creation related to MHT)
  • Ensures that invoice entries are correct to avoid billing and reporting discrepancies
  • Other functions and tasks may be assigned (depending on business need)
  • REPORTS
  • Weekly payroll status update
  • Weekly MHT monitoring report
  • VMS Rates Audit
  • Invoices Audit (Hours and Rates)
  • IQN Audit
  • Off cycle report
  • Branch Meeting Report
  • GP tracker (backup)
  • NOTE : Additional reports may be assigned when necessary
  • Qualifications
  • Good English Communication Skills (Written and Verbal)
  • Excellent MS Excel Skills
  • With a great sense of urgency
  • Reliable and Detail oriented
  • Ability to meet deadlines and handle sensitive / confidential information
  • Has graveyard / night shift work experience
  • Ideally has worked for a US Line of Business / Account in backoffice or customer support
  • Hands on experience in accounting software (QuickBooks)
  • Preferably a graduate of BS Accountancy, Finance, or related course
  • Can work onsite
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    Back Office • Ilocos Norte, Philippines