IT Product Specialist

Do you have a passion for technology and a knack for explaining complex solutions to non-technical audiences? This role is for you! ALPS Technologies is a dynamic and innovative start-up revolutionizing IT service delivery for large enterprises. We equip businesses to soar above the competition by crafting cutting-edge architecture and automation solutions that optimize service efficiency, boost customer satisfaction, and unlock hidden growth potential. Join our passionate team of IT service pioneers and be part of a mission to empower organizations to deliver their services extraordinarily well. Summary : The IT Product Specialist / Pre-Sales Engineer is responsible for creating and conducting demonstrations and POC’s to the organization’s prospective client. IT Product Specialist / Pre-Sales Engineer will act as a bridge between the sales, architecture, and technical team. Job Duties and Responsibilities : - Communicate with prospective clients to understand their business needs. - Develop tailored technical presentations and demonstrations showcasing the product's features and functionalities in the context of the client's specific needs. - Craft compelling presentations, conduct demos, and participate in meetings to showcase solutions, address client needs, and ultimately close deals. - Collaborate with prospective clients to design and execute proof of concept (POC) to validate effectiveness of proposed solutions. - Collaborate with technical teams on design and configuration, train clients, troubleshoot issues, and analyze results demonstrating your expertise in managing POCs effectively. - Develop an in-depth understanding of FreshService and stay-up to date with the latest system updates. - Analyze POC data and prepare reports summarizing findings and recommendations. - Partner with sales to qualify leads, uncover cloud challenges, and identify solution value. - Acting as a bridge between sales, architecture, and technical team. Qualifications : - Bachelor’s degree in Information Technology or any related field - Fresh graduates are welcome to apply. - Excellent presentation skills. - Excellent verbal and written communication skills. - Willing to do fieldwork occasionally (for business meetings). - Excellent time management and organizational skills. - Ability to work independently and collaboratively in a fast-paced environment. - Strong analytical and problem-solving skills. Job Types : Full-time, Permanent, Fresh graduate