Immigration Liaison Officer

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

What does this job do in general?

The Clerk contributes to the efficient day-to-day operations of the Crown office and supports the work of management and other staff. The Clerk takes responsibility for overall operations of clients’ goods examining, retrieving and packing.

Competencies for this job

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, maintains pleasant and professional image.

Productivity

Manages a fair workload, volunteers for additional work, prioritises tasks, develops good work procedures, manages time well, handles information flow.

Quality & Process Improvement

Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems, takes responsibility for and deals with quality issues. Strives for high quality performance in self and in the team; delivers timely and accurate results; resilient when responding to situations that are not going well.

Reliability

Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance / punctuality requirements.

Work Environment / Safety Management

Promotes mutual respect, keeps workplace clean and safe, supports safety programmes.

Responsibilities

• Handle the government liaison and field-based immigraticn aspect of day-to-day immigration casework, ensuring that execution is high quality, efficient, compliant, and meets or exceeds target metrics such as key performance indicators, service level agreements and satisfaction scores.
• Respond to immigration enquiries with compliant and practical advice.
• Keep up to date on regulatory and practical changes in relation to PH immigration.
• Adhere to data integrity, security and protection standards set out in internal policies and local regulation.
• Cascade receipts back to relevant team member for billing purposes.
• Provide support to the Immigration Services Consultants, Team Lead and other practice leaders.

What we offer

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company