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MIS Reports Analyst - Medical Equipment Support
TASQ Staffing SolutionsCebu, Philippines15 days ago
Job descriptionExperience required 5-8yrs in same field. Advanced MS Office skills, e.g., MS Excel, MS Access Knowledgeable in VB / VBA, Power BI, Power Apps and Power Automate Ability to coordinate with Operations Managers for planning of staffing, capacity utilization, seating Good statistical, analytical and reporting skills Knowledgeable in call arrival patterns in call center environment in order to develop staffing requirements, rosters Knowledge in other WFM activities including Intraday Planning, Forecasting Shrinkage Scripting skills and database knowledge should be an added advantage
Work setup : Onsite (Cebu)
Account : Medical Equipment Support
Responsibilities :
- Provide support to Operational Leadership teams, Clients in a day-to-day basis, ensuring the reporting of all metrics and KPIs
- Create and maintain Operational Real Time applications, e.g., WFM / RTA tools
- Client Interaction as and when required
- Process Change Control & Development
- Making / Publishing real time / Historical data / reports available to the operation team
- Performs other task / duties assigned by the process head / SDL
- Work on any ad hoc responsibility given by process head in order to assist operations
Qualifications :
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