Qa Manager

Start Date : ASAP

Type of Support : Voice

Work Arrangement : Onsite (Cebu City)

Shift Schedule : Shifting 24x7

Work Experience :

2nd year completed or College Graduate

3 to 4 years of experience as a QA Manager in a Travel / Telco voice account

Experience must be in a BPO or contact center setting

Has understanding of quality methodologies (Lean Six Sigma, Kaizen, etc)

Direct client management experience