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Training Manager - Iloilo, Philippines

TranscomIloilo City, Philippines

30+ days ago

Job description

Location : Philippines, Iloilo City

Job category : Operations

Language :

Transcom is looking for talented individuals like you to join our awesome team! Be the next Training Manager for our Transcom Iloilo site.

Join our Transcom Family as a Training Manager!

The Training Manager is responsible for the creation,development, and enhancement of the training program He / She has asupport function towards the operations. The primary objective is toprovide the Local Training Supervisors and Trainers withthe appropriate training programs, in line with the identifiedinternal, external and client needs.

KeyResponsibilities :

Communication :

Communicate with the Supervisors on organization information specific to training needs, tools (existing and new), procedures, material, escalation, etc.

Actively participate in activities at an organization level, attending conferences, participating in workgroups, and collecting and spreading information.

Act as a point of escalation and provide support on training, operations, implementation and utilization of tools, procedures, and process compliance.

Ensure that the coaching is documented and behaviors are reinforced to drive performance.

Represent Training in Daily. Weekly and Monthly meetings / Business reviews both internal and client

Training :

Evaluate the effectiveness of the training, its adherence to the client's needs and expectations.

Adjust the training material and develop new tools in order to reach the defined quality levels.

Work closely with the Training Manager POC and Director for Training as well as the Ops leader in order to execute training strategy around the middle management functions.

Process :

KeyPerformance Indicators (KPIs) :

Completion of training programs including compliance requirements

Employee performance improvement rates.

Employee engagement survey scores related to training.

Feedback from stakeholders on the effectiveness of training programs.

DataManagement :

Use data to evaluate the effectiveness of training programs and make improvements as necessary.

Review key metrics related to training, such as completion rates and employee performance improvement rates, to identify areas for improvement.

What we are looking for :

To be successful in this role you must…

Job Specifications (Qualifications, Skills and Experience) :

Educational Background :

Hold a university degree or equivalent in training or human resources

Work Experience :

Have a proven and successful track record of effective training experience and / or having worked in an environment driven by client satisfaction.

Have worked in an operations department

Have worked in a performance-driven environment before, where communication, leadership skills are the main drivers to reach defined targets

Have worked under high and continuous competitive pressure

Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes around client satisfaction, in order to analyse it and drawn the appropriate recommendations to adjust training materials and other related action plans.

Skills Requirements :

Manage your time effectively and be focused on setting clear objectives and priorities What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24 / 7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Free Meal & Medicine (through Transcom’s Tap Card Rewards)

Loyalty Incentives

Accidental & Life Insurance

Free Shuttle Service

What Life at Transcom is like!At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us

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Training Manager • Iloilo City, Philippines