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Collections Officer (Cards, Front end)
MetrobankMakati, Philippines13 days ago
Job descriptionReviews agent's account to ensure that all accounts are worked on and productivity standards are attained Monitors telephone conversation of agents in following up payments from delinquent cardholders Liaise with other departments, branches, or units regarding collection concerns and constantmunication with the branch thru telephone conversations and / or email Implements collection strategies for overlimit and 1-29dpd accounts to ensure that flow rates are within acceptable level Assists Unit Head in reporting possible fraud accounts to concerned units Reviews agent's maintenances and related actions Assists Unit Head in validating customerplaints and provide counseling Ensures client concerns are addressed properly and promptly Reviews and rmends accounts for skip tracing Ensures endorsements are timely and within set parameters Monitors agency performance including customer-handling to ensure these are within thepany's guidelines and standards Bachelor's degree holder; preferably graduate of business course (Relevant experience in Collections / Credit / Risk Management. Knowledge in bank and credit card processes and systems are preferable. Knowledge in automated dialer system and vendor management are highly advantageous.) At least 2 years experience in collections, preferably from a credit cardpany or bank At least 1 year in a supervisory / managerial role
Responsibilities
Manage performance of assigned agents
- Monitors productivity of agents and provide regular feedback
- Coaches and motivate team members to achieve set targets / standards and rmend strategies to improve performance
- Identify training needs of handled agents
Control Delinquency of assigned group of accounts within set standards
Minimize Risk and credit losses
Address various customer issues
Rmend ways to further improve existing collections strategies and procedures
Manage performance of External Service Provider
Perform other functions that may be assigned from time to time
Qualifications :
Rank : Junior Officer :
Unit : Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division
Location : Pasay City Job ID 21708
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Collection Officer • Makati, Philippines
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