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Customer Support Representative

SnaphuntPhilippines

30+ days ago

Job description

The Offer

Remote work setup
A role that offers a breadth of learning opportunities
Tier-based progression

The Job

Following EST | Shifting Schedule | Weekend Rotation

This position is 70% CSR Work + 30% TSR Work

Text, email, and outbound call support for a mobile app

The Profile

Should have at least 3 years of customer service experience

Experience in troubleshooting app / software / hardware-related issues

Can handle outbound / scheduled calls

Fluent in English with good grammar

Nice to have : Tier 2 with SaaS experience

The Employer

Our client is a leading talent recruitment agency focused on helping clients grow their businesses by providing highly specialized VA services. They support companies in a wide range of industries like real estate, tech, and digital marketing.

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Customer Support Representative • Philippines