Guest Service Assistant

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

• Your Duties
• Documentation check : passport checking (International) and I.D.

matching (Domestic), reservation checking from the system and issuing boarding pass.

• Tagging luggage and carry on inspection, referred to Teams & Conditions.
• Boarding guest to the aircraft.
• Deplaning guest form the aircraft.
• Providing assistance to guest if any special need : wheelchair, NTL, etc.
• Handle documents : GD, crew sign, collecting departure and arrival immigration card.
• Asking 7 mandatory security questions to all passenger that check-in their luggage.
• Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
• Your Traits
• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
• Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located
• Possess good interpersonal and communication skills
• Able to work on shift.
• We are all different
• one talent to another - that is how we rely on our differences.

At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.