Technical Support Specialist

We help clients achieve their business objectives by offering the most cost-effective placement service and maximizing the performance and efficiency of their organization.

• Job Specifications
• Provide first line support to SGS affiliates and external clients
• Fast paced handling of incidents / requests resolution, escalation and information routing.
• Deciding on incident severity / priority
• Validation and evaluation of technical and or operational information pertaining to the incident
• First contact resolution and troubleshooting via phone and remote access tools
• Managing Incidents throughout their lifecycle
• Qualification
• Bachelor degree or equivalent in engineering or information technology / service management courses
• Previous Customer facing role
• Experience of multi-cultural environments.

Microsoft Certified Engineer is preferred

• Experience of multi-cultural environments.
• Microsoft Certified Engineer is preferred
• Other Job Details

Hybrid work set up with WFH (Alabang)

Shifting Schedule

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Pay : Php25,000.00 - Php30,000.00 per month

Schedule :

• Monday to Friday

Ability to commute / relocate :

• Alabang : Reliably commute or planning to relocate before starting work (required)
• Education
• Bachelor's (preferred)
• Experience
• Technical support : 2 years (preferred)