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Technical Support Specialist

Technical Support Specialist

AspireeNational Capital Region, Philippines
5 days ago
Job description
  • Aspiree, Inc.
  • is an Executive Search Firm that caters to Philippines' top corporations with different expertise in both non-technology and IT across the country.
  • We help clients achieve their business objectives by offering the most cost-effective placement service and maximizing the performance and efficiency of their organization.

    • Job Specifications
    • Provide first line support to SGS affiliates and external clients
    • Fast paced handling of incidents / requests resolution, escalation and information routing.
    • Deciding on incident severity / priority
    • Validation and evaluation of technical and or operational information pertaining to the incident
    • First contact resolution and troubleshooting via phone and remote access tools
    • Managing Incidents throughout their lifecycle
    • Qualification
    • Bachelor degree or equivalent in engineering or information technology / service management courses
    • Previous Customer facing role
    • Experience of multi-cultural environments.
    • Microsoft Certified Engineer is preferred

    • Experience of multi-cultural environments.
    • Microsoft Certified Engineer is preferred
    • Other Job Details
    • Hybrid work set up with WFH (Alabang)

      Shifting Schedule

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      Pay : Php25,000.00 - Php30,000.00 per month

      Schedule :

    • Monday to Friday
    • Ability to commute / relocate :

    • Alabang : Reliably commute or planning to relocate before starting work (required)
    • Education
    • Bachelor's (preferred)
    • Experience
    • Technical support : 2 years (preferred)
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    Technical Support • National Capital Region, Philippines