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Renewals Specialist - Remote
IbossPhilippines, Philippines4 days ago
Job descriptionCompany Overview Responsibilities Ensure that customer desired outcomes are achieved through proactive cadence driven outreach Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied Advise customers about new products and feature enhancements Provide feedback to product management, engineering, and R&D teams Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner. Document interactions comprehensively for auditing and record keeping purposes Help customers measure success by baselining current vs future state Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements. Create, provide, and present quotations to customers Acquire purchase orders from customers Create and submit knowledgebase entries to help improve customer self-service capabilities. Create and maintain internal knowledge systems to assist other internal team members Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features. Attend and present at trade shows and on-site training Qualifications
The responsibilities described above are essential functions of the job.
The qualifications below are representative of the knowledge, skills, qualities, and / or abilities required.
- 2-year college degree (4-year a plus)
- Previous technical support experience
- Outgoing personality and comfortable speaking to customers
- Possess a strong work ethic and team player mentality
- Excellent communication skills both verbal and written
- Experience designing and supporting multilayer IP networks; routing and switching a plus
- Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL / TLS a plus
- Experience / familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
- Experience managing Windows Server or Red Hat Linux server environments a plus
- Experience managing large (>
- Experience managing DNS; Microsoft or Bind a plus
- Experience with acquiring and analyzing packet captures a plus
- Highly developed sense of integrity and commitment to customer satisfaction
- Strong detail orientation and listening skills.
- Strong decision making and analytical abilities
- Willing to travel 10% of the time
- Benefits
- Optimistic, supportive, and FUN work environment
- Joining an exciting business at an exciting phase of development
- Company outings
- Highly competitive salary
- This position is not eligible for sponsorship of work visas
1k seat) Windows and Mac workstation deployments a plus
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
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Specialist • Philippines, Philippines