Configuration Analyst

Job Description

Purpose of Position

The purpose of the Configuration Analyst role is to review the different options within any software product and determine the best way to modify the software to meet user needs.

This includes monitoring and troubleshooting when necessary, of the product.

Typically, the analyst works closely with the onshore team of Implementation Consultants.

Job Duties #

Software Configuration

1.1 Work with onshore Implementation Consultants to configure client software in accordance with project deliverables and user requirements.

1.2 Monitor and troubleshoot common and daily tasks and events as well as changes.

1.3 Write internal knowledge base and customer service materials.

1.4 Reproduce, test, resolve and document software bugs, defects and problems

1.5 Examine and evaluate current systems to identify needed updates or adjustments to the system.

1.6 Validate changes by testing programs.

1.7 Train users on the new operation systems and provide support.

1.8 Stay up to date with current technologies and technical developments.

Qualifications And Requirements

The pre-requisite qualifications and experiences necessary for success in this job are :

Bachelor's IT degree or higher in a relevant field

Experience with software configuration role

Experience with Atlassian Suite

Experience in Oracle / EAP / SAP

Background in Web development is an advantage

With good English communication skills

• Job Description

Purpose of Position

The purpose of the Configuration Analyst role is to review the different options within any software product and determine the best way to modify the software to meet user needs.

This includes monitoring and troub