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Us Healthcare Associate

Us Healthcare Associate

Strategic Office Support, Inc.Philippines, Philippines
18 hours ago
Job description

Essential Functions and Basic Duties :

  • Represent the company professionally in all interactions with clients, patients, and referrals.
  • Make outbound calls to qualify leads, follow up on inquiries, and re-engage existing customers.
  • Identify customer needs, gather key information, and prioritize sales efforts accordingly.
  • Promote products to healthcare providers and generate new business opportunities.
  • Educate customers on products, pricing, and benefits to support sales.
  • Assist in generating referrals and expanding the customer base.
  • Handle both inbound and outbound calls, including courtesy and confirmation calls.
  • Maintain accurate patient records and update demographics as needed.
  • Document client interactions, clinical progress, and compliance updates.
  • Ensure proper product flow, order fulfillment, and inventory management.
  • Resolve client issues, take corrective actions, and follow up as needed.
  • Process patient information, secure necessary documentation, and coordinate with internal departments.
  • Communicate with billing for proper insurance processing and maintain accurate records.
  • Perform general office tasks like data entry, filing, and document handling.
  • Review and reconcile sales orders and patient schedules.
  • Other duties as assigned.

Job Qualifications :

  • Strong communication skills, both verbal and written
  • Prior experience or exposure in healthcare support roles is an advantage.
  • 1 to 5 years of experience in the BPO industry, preferably in technical support or customer service.
  • Ability to adapt and learn quickly within a fast-paced and dynamic work environment.
  • Availability to work within the business hours of our US-based clients.
  • Why Join Us :

  • Opportunity to be part of a dynamic and growth-oriented team in the healthcare industry.
  • Collaborative and inclusive work culture that values innovation, diversity, and excellence.
  • Competitive compensation package
  • Above Industry Average Salary
  • Allowances
  • Night Differential
  • Monthly Performance Bonuses
  • Annual Performance Based Bonuses
  • HMO + free dependent
  • Regular Team Socials and Engagement
  • Christmas and New Year off!!!
  • Job Type : Full-time

    Benefits :

  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Schedule :

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends
  • Supplemental Pay :

  • 13th month salary
  • Overtime pay
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    Healthcare Associate • Philippines, Philippines