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Systems Administrator (Nightshift)
Shore360, IncPhilippines, Philippines17 days ago
Job descriptionFree barista-style coffee Free parking and jeepney services Highly engaged team Unlimited potential for growth Challenging role Fun and family-oriented working environment 8 hour shift Mabalacat, Pampanga : Reliably commute or planning to relocate before starting work (required)
Roles and Responsibilities
- Troubleshoot cloud, network & system issues
- Monitor active cloud, network, and server infrastructure
- Perform routine preventative maintenance on equipment
- Administer security measures to prevent system interruptions or breaches
- Execute sensitive data backup and restoration procedures
- Design, implement, and support Microsoft, Apple, and Linux-related technologies
- Design, implement, and support Remote access solutions like VPN, Remote Desktop Services, VDI
- Document all technical procedures and maintain accurate ticketing notes
- Improve customer service, perception, and satisfaction
- Escalate service or project issues that cannot be completed within agreed service levels
- Develop in-depth knowledge of the service catalog and how it relates to customer's needs
- Help to document internal processes and procedures
- Remain up to date with current and future technologies via publications, social media, groups, conferences, and more
- Mentor and train other team members on escalation procedures
ShoreXtra Perks
Schedule :
Ability to commute / relocate :
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System Administrator • Philippines, Philippines