Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.
Position : Customer Service Agent (Calls, Emails & Chats)
Working Hours : Shifting schedule, predominantly US Business hours
Hiring Company : We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.
Position Summary :
As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.
Responsibilities include but are not limited to the following :
- Convert calls / emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
- Protect company's, clients', and visitors' information.
- Work with the team to accomplish your goals individually and as a team.
- Update your knowledge through continuous learning. (Self-paced and group training)
- Ensure you have the right equipment and a proper place to work productively.
Requirements
Work Experience :
items are required)At least two years of Customer Service Experience for English-speaking businesses / clients / customers. Preferably in E-commerce or similar businesses.Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.Proficiency with computers, especially with regards to CRM software - Shopify.Ability to multitask and strong time management skills.Robust eCommerce or Retail customer service background.Genuine care for customers and clients.A sales-oriented person is a plus.Social media management experience is a plus.At least six months of work-from-home experience is a plus.Qualifications Required : (
items are required)Remote work ready :Stable high-speed internet with backup. (Minimum of 10 Mbps)Computer (laptop or desktop) with the ff recommended specs.Quad-core CPU at least 2.5hgz or higherRAM 16GB or higher.1GB GPUAt least 110 GB SSD for your drive CDual monitor with at least 1920 x 1080 display resolutionsNoise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling softwareFocused and quiet workspace.Above average written and verbal English communication and comprehension skills.Great chat, email, social media, and phone etiquette.Advance critical thinking skillsBenefits
What we offer :
The starting salary rate ranges from $4-$5.50 per hour (depending on the support : taking calls, processing emails or chats).Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)Pandemic-proof jobWeekly Pay after 1st week of Training & No Salary DeductionsPaid Time OffsHMO coverage up to $50 / MonthPaid breaksPaid trainingCareer GrowthPerformance-based compensation reviewSince you will be working from home, you get to save a lot of time and moneyCompany & team events - Virtual and OfflineWhat we don't offer :
All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.Terms of Employment :
If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.Full-time - You'll start between 20-30 hrs / week, then gradually move up to 40-45 hrs / week as you learn the process and depending on the business requirements.Phone time can range from 20-30 hours per week.This project-based job is coterminous with the client contract with Helpflow.Agents with good track records at HelpFlow may be transferred to other accounts / projects.Notes :
For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you via text or call if needed.