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Digital Business Partner

Digital Business Partner

Curran Daly + AssociatesReed Elsevier NCR
22 days ago
Job description

Job Description

Position Title Business Unit / Department Job Profile / Level Version control

Product Success Business

Partner

REPH Sales and Marketing

Operations – Reed Exhibitions

Product Marketing Analyst III 31 Jul 2024

Reports To(Title)

Operations Supervisor Direct

Report / s (Title)

None

Key Contact / s Lucy Peacock Indirect

Report / s (Title)

None

Job Summary

The Business Partner is a trusted partner for our Business Units globally and a strategic ally to our Digital Product teams. More than

just a bridge between Product teams and Business Units, they leverage their deep understanding of client contexts and needs to inform

strategic decisions within Digital, ensuring client satisfaction remains at the forefront of our ambitions. They drive product adoption

and ensure our customers get maximum value from our products.

Accountabilities

  • Actively engaging Business Units globally : promoting and driving adoption of our digital products

worldwide by engaging with Business Units and ensuring their understanding of the value proposition

of our products

  • Understanding Business Unit local contexts and being able to anticipate and identify blockers to

    • product adoption early, articulate those challenges and risks to the Product teams and collaborate with

    Product teams to develop effective workarounds

  • Scale and rollout products : lead the scaling of our products and support with their global rollout,

    • ensuring consistency and quality across all Business Units

  • Drive product success : create customer-centric demos and deliver engaging training to Business Unit

    • teams, ensuring they get maximum value from our product and benefit from excellent outcomes

  • Sharing best practice : coach Business Units by sharing best practices that improve product

    • performance.

  • Understanding the Business Unit strategy, advocating for Business Unit needs and effectively

    • influencing strategic decision-making within Digital Product to ensure customers stay at the heart of

    our ambitions.

  • Serve as the Subject-Matter-Expert on RX Platforms, cultivating awareness of the digital products and

    • accompanying developments

  • Gather and analyze data and create reports on usage, issues, and improvement opportunities
  • Project Management : plan and track global product rollout, monitoring risks and reporting on progress

    • Job Specifications Proficiency Level

    Essential skills :

  • Exceptional Stakeholder management skills : effective relationship and trust building, strong listening skills to ascertain

    • expectations and understanding stakeholder concerns and needs and reflecting that in tailored approach

  • Excellent communication skills : excellent written and verbal communication in business English, ability to adapt

    • communication style to different stakeholder needs, ability to consider the customer impact of any communication, predict

    questions and concerns and prepare adequately

  • Operational empathy : ability to develop a strong understanding of local contexts and to identify and articulate potential

    • challenges that may impact product adoption and fulfilment

  • Strategic influence : demonstrated ability to influence strategic decisions within digital teams, ensuring BU vision and needs

    • stay at the heart of our ambitions

  • Knowledge of data analysis tools such as Excel and ability to read and interpret a PowerBI report
  • Understanding the full product lifecycle, from ideation to launch and beyond is a key competency for PS Business Partner
  • Technically proficient in various information technology domains
  • Adaptability & Flexibility in roles, involves being able to change or adjust approaches based on job requirements.

    • Experience required :

  • Must possess at least a Bachelor’s / College degree, any field
  • Must have at least 1 year of working experience in account & project management
  • Must have experience working with North Star Metrics, KPIs or SMART goals
  • Experience creating and delivering engaging, customer-centric product demos : presenting products in terms of value

    • proposition, what outcomes can be driven from features, and using the right language to elicit interest

    Preferred :

  • Experience working with a multi-cultural organization across time zone and country boundaries
  • Experience working in the IT / technology sector preferred
  • Experience working with in-house developed digital products highly desirable, understanding the context and challenges

    • posed by in-house developed digital products

  • Experience managing digital projects

    • Other Qualifications / Requirements :

    Preferably from Tech Companies, Venture Capitals and Start ups

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    Partner • Reed Elsevier NCR