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Klarna Disputes Team Leader

Klarna Disputes Team Leader

SnaphuntPhilippines
29 days ago
Job description

The Offer

  • Work alongside & learn from best in class talent
  • Leadership Role
  • Flexible working options

The Job

Our client is on the lookout for a Klarna Disputes Team Leader to join our expanding team and drive our company’s growth!

The Challenge :

This role will play a key part in scaling and optimizing our Klarna disputes operations across platforms like Adyen and Shopify Payments. As we continue to grow, there’s a clear opportunity for a dedicated leader to enhance our dispute win rates, bring consistency to our responses, and establish a strong feedback loop to improve processes, documentation, and training. This role will also strengthen cross-functional communication and help reduce revenue loss by elevating the way we handle and resolve disputes.

Early Success Milestones for this role

  • Fully onboarded and familiar with Adyen and Shopify Payments dispute processes within the first 2–3 weeks.
  • Completed audit of existing workflows, documentation, and team performance. -Built strong working relationships with key internal stakeholders.
  • Process improvement plan developed and approved by management.
  • Key improvements implemented with measurable impact (e.g.,faster response times, improved win rates).
  • Structured performance review and training framework introduced.
  • Streamlined evidence collection process created and adopted by the team.

    • The Profile

    We would love to hear from you if… -

  • You have hands-on experience managing disputes for Klarna, Adyen, and Shopify Payments (PayPal is a plus).
  • You have at least 5+ years in e-commerce or payment dispute resolution, including 3+ years leading a team in Klarna dispute handling.
  • You’ve led a remote team in chargeback or fraud operations and know how to track and improve performance through KPIs.
  • You’re detail-oriented, process-driven, and have a strong sense of accountability.
  • You’re comfortable navigating payment system dashboards and can confidently work with tools like Google Workspace, Excel, Notion, and Slack.
  • You can audit evidence submissions with precision and make decisions that balance compliance and business impact.
  • You communicate clearly and confidently, both in writing and in leading your team.
  • You stay calm under pressure, thrive in ambiguity, and can prioritize tasks quickly without losing focus on quality.

    • Couple of the notes about the role :

    This is not a salaried position. This is an Independent Contractor role.

    You must be able to commit at least 8 hours per day, 40 hours per week. Schedule is in Central European Time.

    We require everybody in the team to use Hubstaff to track hours worked.

    Compensation between EUR 7 - 8 per hour + performance bonus + EUR 75 / month reimbursable health stipend

    The Employer

    Our client is on a mission to build the most efficient global direct-to-consumer infrastructure and become the world’s largest e-commerce company—powered by a collective of successful, scalable brands.

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    Team Leader • Philippines