Customer Care Staff

Attends to patient and relative inquiries.

• Collecting of survey forms from an incoming / outgoing patient / s.
• Receives complaints and opinions from clients and channel them accordingly.
• Explain hospital rules and regulations, services and facilities.
• Focus on resolving complains, issues as soon as possible.
• Deliver information and answer questions in a positive manner to 5eliver information and answer questions in a positive manner to facilitate strong relationship overall trends.
• Complete the documentation necessary to track provider's issues and facilitate the reporting of overall trends.
• Provides timely and accurate information pertaining to area within his / her scope, exhibiting pleasant disposition and positive attitude at all times.
• Endeavors to the best of his / her ability to create good rapport with stakeholders of the hospital.
• Serves as a dependable and reliable bridge of information between internal and external parties.
• Perform public announcement and call alert with a degree of professionalism.
• Acts as a front line for the hospital in the absence of those concerned.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond in customer properly.
• Carries out other related tasks that may be designated to or required of the job.

Qualifications : Bachelor Degree

At least 1 yr work experience

Schedule :

Supplemental Pay :

Ability to commute / relocate :