Customer Support And Reservations Associate (So1)
Satellite Office Solutions Pty LtdPhilippines, PhilippinesDescription
About the role
As a Customer Support and Reservations Associate your primary role will be to assist guests have a wonderful stay with In2thewild.
Some of your key responsibilities will include :
Manage guest bookings
Assist guest organise their escape to our Tiny Houses
Online reservations including upselling and activating offers
Respond to the customer contact line / assisting guests with troubleshooting
Respond to and manage other stakeholders such as housekeepers and tradespeople (making sure cleans / maintenance is undertaken on schedule)
Complaint handling
Working closely with other teams within the business
- You will succeed in this role if you
We are looking for someone who is positive, has a passion for service excellence, and enjoys working in a fast-paced close-knit team environment.
Minimum 5+ years of customer service experience
Be results-driven with a keenness to identify and implement opportunities for improvement
Previous experience in a similar industry highly regarded
Are passionate about customer experience and are customer focused
Have strong interpersonal skills - you are a 'people person'!
Ability to react to situations competently in a calm manner and are capable of handling pressure
A natural problem solver with the ability to perform under pressure
What's in it for you
Exciting opportunity to work with an Australian-owned travel / tourism start up that focuses on connecting people with the healing benefits of nature
Flexible working arrangements
Be part of a driven and energetic team
Description
About the role
As a Customer Support and Reservations Associate your primary role will be to assist guests have a wonderful stay with In2thewild.
Some of your key responsibilities will include :
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Customer Support Associate • Philippines, Philippines