Manager Service Management

What success looks like in this role :

• Manages the efforts of professional Major Incident Management team.
• Ensures team members follow established procedures and deliver exceptional client service across all aspects of service delivery.
• Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.
• Acts as an escalation point for issues reported by internal and external stakeholders.
• Serves as a key point of contact for process related questions or issues.
• Monitors team performance and outcomes, addressing and resolving competency and related issues.

You will be successful in this role if you have :

BA / BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience

0-2 years’ leadership experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.