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Lead Associate Quality - Healthcare-Philippines
Lexie Staffing & Business ConsultingNational Capital Region, Philippines30+ days ago
Job descriptionAssist in developing and implementing quality management programs and initiatives specific to Nurse Triage and Care Coordination Conducts quality monitoring reviews to include documentation of in-scope processes in relation to cases processed for the client Ensure that performance standards are measured and developed uniformly for the in-scope processes in line with client's objectives and expectations Conducts coaching sessions with onshore and offshore U.S. RNs and offshore CSRs in regard to improvements sessions that are needed Conducts quality assurance training as needed and facilitate weekly / monthly calibration sessions Provide feedback to Supervisor / provide quality scoring and trends for individuals and team Escalate patterns of serious performance issues Salary From Php45,000.00 per month Shift system Alabang : Reliably commute or planning to relocate before starting work (required) Experience quality assurance experience in a BPO setting : 1 year (preferred) clinical practice experience, e.g., hospital setting : 3 years (preferred) U.S.
Quality Auditor would be responsible for the entire quality assurance process; from sample selection to conducting audits, performing error RCA and providing relevant feedback to associates.
- Auditor would ensure correctness and completeness of cases and compliance with applicable regulatory requirements.
- Auditor would also be responsible for reporting and tracking on accuracy SLAs and KPIs.
- Conduct quality monitoring reviews to include documentation of processes and call scoring in relation to cases reviewed
- Assist in developing and implementing quality management programs and initiatives
- Complete RCA for all the critical errors identified
- Ensure that performance standards are measured and uniformly for the clinical review team
- Conduct coaching sessions with team in regards to improvements sessions that are needed
- Conduct quality assurance training as needed and facilitate or participate in weekly / monthly calibration sessions
- Provide feedback to clinical review supervisors / provide quality scoring and trends for individuals
- Escalate patterns of serious performance issues as necessary
- Qualifications
- At least 1 year quality assurance experience in a BPO setting
- Emergency Room / Nurse Triage hospital experience preferred
- 3-5 years clinical practice experience, e.g., hospital setting
- An U.S.
Registered Nurse (USRN) with unrestricted state license.
Additional information
Responsible for activities involving quality assurance and compliance with applicable regulatory requirements
Schedule :
Ability to commute / relocate :
License / Certification :
Registered Nurse (USRN) with unrestricted state license (preferred)
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Quality • National Capital Region, Philippines