Instructional Designer-1

The Learning Experiences Designer, reporting to the Creative Solutions Manager, is tasked with designing comprehensive learning programs that encompass new hire onboarding, cross-training, upskilling, and refresher training, as well as project-based learning and process improvement initiatives.

Position Responsibilities :

Design and develop comprehensive learning programs for new hire onboarding, cross-training, upskilling, refresher training, project-based learning, process improvement initiatives, leadership coaching, and soft skills development.

Create blended learning experiences, combining digital and instructor-led formats, tailored for customer experience (CX) staff and leaders across global locations, both onshore and offshore.

Collaborate with various teams, including Learning & Design, Salesforce, Data and Reporting, Voice of the Customer, and CX Customer Care, to enhance customer satisfaction and improve Net Promoter Score (NPS).

Align learning solutions with the strategic pillars of Learning Delivery, Business Partner Relationship & Project Management, and Creative Solutions to support the transformation into an innovative and customer-focused learning organization.

Report to the Creative Solutions Manager to ensure that all learning initiatives are aligned with the broader customer experience strategy and organizational goals.

Required Qualifications :

Proficiency in eLearning authoring tools such as Articulate 360 (Storyline, Rise), Adobe Captivate, Camtasia, and familiarity with Vyond for creating various types of learning content.

Experience with Learning Management Systems (LMS), including understanding SCORM, xAPI, or AICC standards, and the ability to upload, test, and track learning content effectively.

Ability to design blended learning experiences that include both digital and instructor-led training, with proficiency in MS Teams and knowledge of microlearning, mobile learning, and adaptive learning strategies.

Basic skills in graphic and multimedia design using Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and audio editing tools like MURF or Adobe Audition, along with a solid understanding of adult learning strategies, including the application of Andragogy principles.

Preferred Qualifications :

Strong  communication and relationship-building  skills across all organizational levels.

A  self-starter  with the energy to work independently and collaboratively in a  multi-site team .

Adaptable and able to  prioritize under pressure  in a fast-changing environment.

Brings  curiosity and creativity , always exploring new ideas and approaches.

Experience in the  financial services  industry.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid