Instructional Designer

Instructional Designer

You Lead the Way. We’ve Got Your Back.

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Global Learning & Knowledge Management (GLKM) organization provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague’s skills and knowledge. We power engagement and drive business results across Global Services (GS) through talent solutions. We are seeking an Instructional Designer.

GLA is responsible for partnering with business leaders, subject matter experts, and the wider GLKM team to develop and implement global learning solutions that align with key business strategies and enhance organizational performance. With a focus on the highest quality of design and development, they will contribute to the conceptualization, development, implementation and measurement of all learning solutions.

The Instructional Designer is responsible for the design and development of training, using performance consulting and instructional design techniques to assess needs, identify the root cause of business problems and create formal and informal learning solutions.

Successful candidates will have passion and experience in learning curriculum design and working closely with their team and SMEs to develop a range of learning solutions from live facilitator-led training to self-paced formal and informal online learning.

Responsibilities :

• Work closely with stakeholders and subject matter experts (SMEs) to identify business, learning and performance objectives for new learning projects.
• Apply adult learning theories into practical, application-based learning with the ability to convert strategies to effective and engaging learning experiences.
• Design and Develop Virtual Instructor-led Training (VILT) materials using MS PowerPoint adhering to brand guidelines.
• Write effective design outlines, scripts and storyboards for videos and eLearning.
• Build interactive eLearning using authoring tools such as Articulate Storyline, Rise and Vyond.
• Run Train the Trainer (TTT) sessions when handing over learning solutions to Delivery teams.
• Possess the ability to work in a team environment to design, develop and build blended learning experiences.
• Be a thought leader in instructional design and innovation.
• Partner and collaborate in a team environment with other learning, communications, and knowledge management professionals and business partners to deliver globally consistent learning experiences.
• Develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness.
• Communicate effectively in visual, oral and written form and deliver engaging presentations to business leaders globally.
• Acquire and apply new technology skills to instructional design practice.

Qualifications :

Additional Details :

Must have at least 25 MBPS internet connection plan / speed

Must have a private & quiet area to work at home

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video –