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Cloud Solutions Architect

Cloud Solutions Architect

Wimmer SolutionsQuezon City, Metropolitan Manila
21 days ago
Job description

CLOUD SOLUTIONS ARCHITECT (PARTNER TECHNICAL ADVISOR)

PH-BASED – (REMOTE)

JOB ID : 23731

At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.

We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.

We are seeking a Cloud Solutions Architect to serve as a Partner Technical Advisor (PTA) — a critical, service delivery–focused role responsible for enabling frontline engineering excellence across enterprise support vendors. This individual will act as a subject matter expert and coach for high-volume Azure cloud services, driving technical readiness, operational compliance, and world-class support experience.

WHAT YOU GET TO DO

Core Responsibilities :

  • Serve as a technical coach and SME for Delivery Partner (DP) engineers and advocates.
  • Partner with Support Delivery Managers and training teams to address readiness gaps and disseminate learnings across global teams.
  • Oversee case management including escalation handling, technical reviews, triage, and process wellness.
  • Create and deliver readiness content for internal and partner teams.
  • Collaborate reactively and proactively across teams to resolve complex support scenarios.
  • Identify supportability trends, conduct case pattern analysis, and implement proactive support improvements.
  • Support deployment and release readiness for Delivery Partners.
  • Recommend and drive process / tooling innovations in collaboration with key stakeholders.
  • Ensure operational excellence in frontline technical or sales operations oversight for Delivery Partners.

Optional Responsibilities (as applicable to line of business) :

  • Analyze and report on frontline operations metrics and participate in rhythm-of-business reviews (WBR / QBR / MBR).
  • Represent DP in product triages and escalation approval processes.
  • Accelerate speed-to-competency for partner resources through technical mentorship.
  • Participate in hiring and technical interviews for PTA roles.
  • Occasionally engage directly with customers to support escalated or complex cases.
  • Lead or contribute to internal knowledge-sharing communities across delivery roles.

    • WHAT YOU BRING

    Required :

  • Fluent in English (verbal and written).
  • 7+ years of experience in customer support, cloud solution development, or software troubleshooting.
  • Expertise in Azure PaaS services such as Redis Cache, Service Fabric, Event Hub, Azure Batch, and others.
  • Strong analytical and problem-solving skills with proven ability to identify root causes and implement solutions.
  • Experience with DNS and network troubleshooting.
  • Familiarity with diagnostic tools like Fiddler, Network Monitor, or Message Analyzer.

    • Preferred :

  • Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent experience.
  • Strong leadership and mentorship capabilities with a proven record of driving team success.
  • Familiarity with cloud platforms such as Azure, AWS, or GCP.
  • Excellent communication, interpersonal, and stakeholder engagement skills.
  • Strong organizational skills and a proactive mindset.
  • Experience navigating complex customer interactions and ambiguity in a fast-paced environment.

    • MORE ABOUT WIMMER SOLUTIONS

    Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following :

  • Paid time off and Holidays
  • SSS, Pag-Ibig, PhilHealth
  • 13th Month Pay
  • Charitable Donation Match
  • Referral Reward Program

    • Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

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